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Your goods are safe in our hands.
Atlas Courier Express™
began eighteen years ago with one van and has now grown to become
one of the largest independent courier companies in the UK.
All this has been achieved by maintaining an extremely competitive
pricing policy and taking care of and pride in the jobs we undertake,
plus, in the unlikely event of us making a mistake, we guarantee
to correct it, at our expense. In short, good old fashioned service
which is sadly so rare these days.
As well as the urgent courier deliveries that we started out with,
we are now able to offer a complete logistics service including
HGV lorries from 7.5 to 44 ton, an effective overnight pallet
with the lowest damage rates in the business, also our latest
service "goods2go" which matches goods
that require moving with vehicles that have space available heading
in the same direction. This, we believe is going to be a major
development in the haulage industry in the coming years, both
from the need to cut costs and also the environmental standpoint.
As said before, Atlas Courier Express™ is run
with the customer in mind. It is our firm belief that customer
service is paramount, and that a customer should never be left
disappointed with our service. It is in our view easy to offer
good service when things go right, but when things go wrong, it
is the way things are handled that stands out. We will not try
to hide behind terms & conditions or deny that we were told
something, it is far easier just to be honest and put things right,
even when it is not our fault !
One such instance stands out, which was a pallet that needed to
be shipped from Ireland for the opening of a large store in Manchester.
The customer opted for the overnight pallet service to save money,
against our advice for such an important shipment, and sure enough
things went wrong due to a breakdown in communication between
depots. The upshot of which meant the goods would not arrive on
time. We put ourselves out and found another courier making a
delivery to Ireland who was willing to bring the goods back on
the same day, they were delivered safely and on time, at no extra
cost to our customer. This is what we mean by "customer service".
We continue to grow today and have quite ambitious plans for further
expansion despite the difficult financial climate, and we would
be pleased to have the opportunity to demonstrate to any new customers
just how we believe a modern transport company should be run.
Should any of the above
services be of interest to you we are just a phone call away -
24 hours a day, 365 days a year.
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